Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Tradei ("we," "us," or "our"), governing your access to and use of tradei.io, including all subdomains, APIs, and related services (the "Service").

By creating an account, accessing, or using any part of the Service, you confirm that:

You are at least 18 years of age or the age of legal majority in your jurisdiction.
You have the legal capacity to enter into this agreement.
You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Service.

2. Service Description

Tradei is a read-only monitoring and alert service for proprietary trading firm ("prop firm") accounts. The Service retrieves account metrics from supported prop firms and sends real-time alerts when your accounts approach risk thresholds you configure.

Tradei is NOT:

A financial advisor, broker, or investment firm.
A trading platform or order execution service.
A provider of trading signals, strategies, or recommendations.
A fund manager or fiduciary of any kind.

No fiduciary, advisory, or professional-client relationship is created between you and Tradei. The Service provides informational data only. All trading decisions remain solely your responsibility.

3. Account Registration & Security

You must provide accurate, complete, and current information when creating your account. You agree to update this information promptly if it changes.
You are responsible for maintaining the security of your account credentials, including your password and any API keys you generate.
You are responsible for all activity that occurs under your account, whether or not you authorized it.
You must notify us immediately at [email protected] if you suspect unauthorized access to your account.
One account per individual. Shared or resold accounts are prohibited.
We reserve the right to refuse registration or terminate accounts at our sole discretion.

4. Prop Firm Credentials

To monitor your prop firm accounts, you voluntarily provide login credentials, API tokens, investor passwords, or other authentication data ("Credentials").

Encryption: All Credentials are encrypted at rest using AES-256-GCM with a per-operation random initialization vector. The encryption key is stored exclusively as a server environment variable and never in the database.
Read-only access: We use your Credentials exclusively to read account metrics and trade history. We never execute trades, modify account settings, withdraw funds, or take any action on your prop firm account.
Immediate destruction: When you disconnect a prop firm account, your Credentials are immediately and irreversibly deleted.
Your responsibility: You are solely responsible for ensuring that your use of Tradei complies with your prop firm's terms of service. Tradei does not guarantee that any prop firm permits the use of third-party monitoring tools.

Important: By providing your prop firm Credentials, you acknowledge and accept the inherent risks of sharing access credentials with a third-party service. You confirm that you have reviewed your prop firm's terms of service and accept full responsibility for this decision.

5. Acceptable Use

You agree NOT to:

Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
Scrape, crawl, or use automated means to access the Service beyond normal application use (including the provided API with valid authentication).
Circumvent, disable, or interfere with rate limits, security measures, or access controls.
Use the Service for any illegal, fraudulent, or unauthorized purpose.
Share your account credentials or allow others to access the Service through your account.
Use data obtained from the Service to develop, train, or improve a competing product or service.
Transmit viruses, malware, or any code designed to interfere with the Service.
Impersonate another person or entity, or misrepresent your affiliation with any person or entity.

Violation of these terms may result in immediate account suspension or termination without notice or refund.

6. Intellectual Property

Our IP: The Service, including all software, code, design, branding, logos, analytics algorithms, documentation, and content, is owned by Tradei and protected by intellectual property laws. All rights are reserved.
Your data: You retain full ownership of your Trading Data, journal entries, and any content you create within the Service.
License to you: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose during your active subscription.
License to us: You grant us a limited license to use, process, and display your data solely to provide and improve the Service.
No rights, title, or interest in the Service are transferred to you beyond the limited license described above.

7. Subscriptions & Billing

Plans: Tradei offers a free tier and paid subscription plans (Starter, Pro, Suite). Current pricing is displayed on our website and may change with 30 days' notice.
Billing: Paid plans are billed monthly via Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring basis.
Free trial: New accounts may receive a 7-day free trial of paid features. If you do not cancel before the trial ends, you will be charged for the selected plan.
Cancellation: You may cancel your subscription at any time through your account Settings. Cancellation takes effect at the end of your current billing period. You retain access to paid features until then.
No refunds: We do not provide refunds for partial billing periods. Cancellation does not entitle you to a refund of the current month's fees.
Price changes: We may adjust pricing with at least 30 days' email notice. Continued use after the effective date constitutes acceptance of the new pricing.
Payment data: We do not store your credit card or payment card information. All payment processing is handled by Stripe (PCI DSS Level 1).

8. Data Accuracy Disclaimer

Tradei retrieves data from your prop firm's APIs and dashboards and displays it as received. We make reasonable efforts to ensure timely and accurate data retrieval, but:

No guarantee of accuracy: Data may be delayed, incomplete, or inaccurate due to prop firm API changes, network latency, rate limiting, or service outages.
Alerts may be delayed: Alert delivery depends on data freshness and notification channel availability. Do not rely on alerts as your sole risk management tool.
Always verify independently: You should always monitor your prop firm accounts directly. Never rely solely on Tradei for trading decisions or risk management.

9. Third-Party Services

The Service integrates with third-party prop firm platforms (including FTMO, TopStep, FundedNext, The5%ers, Apex, and others), payment processors (Stripe), and notification providers (Twilio, Telegram, Resend).

You are solely responsible for compliance with the terms of service of your prop firm and any other third-party service.
Tradei is not affiliated with, endorsed by, or partnered with any prop firm. Use of firm names is for identification purposes only.
Changes to, outages of, or discontinuation of third-party APIs may affect the Service's functionality. We are not liable for such disruptions.
Tradei is not responsible for any actions taken by your prop firm in response to your use of the Service, including but not limited to account suspension, rule changes, or termination.

10. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

Maximum liability: To the maximum extent permitted by applicable law, Tradei's total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees you paid to Tradei in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred Canadian dollars (CAD $100), whichever is greater.
No liability for trading losses: Tradei is not liable for any trading losses, missed trading opportunities, prop firm rule violations, account terminations, margin calls, or any other financial consequences arising from your use of the Service.
No liability for service disruptions: Tradei is not liable for missed alerts, delayed data, service outages, incorrect metrics, or any failure to deliver notifications.
Exclusion of consequential damages: In no event shall Tradei be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, trading opportunities, or other intangible losses.
Force majeure: Tradei shall not be liable for failures due to circumstances beyond our reasonable control, including internet disruptions, third-party API changes, natural disasters, cyberattacks, acts of government, or pandemics.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tradei and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms or any applicable law.
Your violation of your prop firm's terms of service in connection with your use of the Service.
Your trading decisions and their consequences.
Any third-party claim arising from your use of the Service or your account activity.
Your provision of inaccurate, incomplete, or misleading information to Tradei.

Tradei reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us.

12. Account Termination

By you: You may delete your account at any time via Settings > Account > Danger Zone. Account deletion triggers immediate cessation of monitoring and destruction of your Credentials. Remaining data is handled per our Privacy Policy.
By us: We may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms, engage in abuse of the Service, or use the Service for unauthorized or illegal purposes.
Effect of termination: Upon termination, your right to use the Service ceases immediately. We are not obligated to provide any refund.
Surviving provisions: Sections 6 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Governing Law) survive termination of these Terms.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Informal Resolution: Before initiating formal proceedings, you agree to contact us at [email protected] and allow a 30-day period for good-faith resolution of the dispute.
Binding Arbitration: If informal resolution fails, any dispute exceeding CAD $500 shall be resolved by binding arbitration conducted on an individual basis in Toronto, Ontario, Canada, in accordance with the arbitration rules of the ADR Institute of Canada. The language of arbitration shall be English.
Small Claims Exception: Claims not exceeding CAD $500 may be brought in the Ontario Small Claims Court.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action, class arbitration, or any other representative proceeding against Tradei.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email at least 14 days before taking effect.
Non-material changes (e.g., formatting, clarifications) take effect immediately upon posting.
Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
The "Last Updated" date at the top of this page will reflect the most recent revision.

15. Contact & General Provisions

Contact

General support: [email protected]
Legal inquiries: [email protected]
Mailing address: Tradei, Toronto, Ontario, Canada

General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tradei regarding the Service.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. Tradei may assign its rights and obligations in connection with a merger, acquisition, or sale of assets.
Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.